Forgot Your State Portal Login?
Follow the instructions below to regain access to your account. Pick your state to get started.
How to Reset Your Login
Navigate to your state's patient login page
Use the buttons above to go directly to the PA or WV portal.
Click "Forgot Username or Password"
On the login page, look for the reset link.
Request your username reminder
Enter the email address you used to register with the state. Your username will be sent to your inbox right away.
📧 Check your spam/junk folder if you don't see it. Make a note of your username exactly as it appears.
Reset your password
Return to the login page, click "Forgot username/password" again, and enter your username to receive a password reset link.
Create your new password
Set a new password and carefully write it down.
Password requirements:
At least 8 characters, including uppercase and lowercase letters, a number, and a symbol (such as ? or !)
Log in with your new credentials
The state will take you to the login page where you can enter your username and new password carefully to log in.
⚠️ No longer have access to your email?
If you no longer have access to the email address you used to register your account, you can either reach out to your state directly to have it updated, or send us a help request and we can assist you.
Still Need Help?
If you're still having trouble with the state portal or completing your certification, book a free support session below.