🛑Card Not Working

Card Not Working at the Dispensary?

If your card is current but won’t scan, the most common reason is simple: your annual PA DOH fee is due (or needs re-confirmed).

⚡ Most common fix: pay (or re-confirm) the annual state fee

Log in and complete the annual payment transaction. As soon as it’s processed, your status typically flips back to ACTIVE.

Important: Even if you expect a waiver, you still must complete the yearly step in the portal (confirm/submit the waiver/payment process) to remain active.

Screenshot of the Pennsylvania Medical Marijuana patient portal showing the Card Status box with key fields highlighted

Tip: In the PA portal, the Card Status box shows whether you’re Active or Inactive and the Payment Due Date that commonly causes dispensary scan issues.

Quick check: Is your physical card within its valid dates?

Look at the Issue Date and Expiration Date printed on your card.

✅ If your card is current, go to Step 2

If your card is expired or not yet within the valid date range, it won’t work.
You’ll need a currently dated card (after completing renewal steps) to regain access.

https://padohmmp.custhelp.com/app/login

Complete the annual payment transaction (or the annual waiver confirmation flow).
After it processes, return to your profile and verify your status changes to ACTIVE.

If your portal still shows a due date in the past, that’s the reason your card won’t scan.

Verify your address + card status box

In your portal:

Open Profile Settings.
Confirm your mailing address is correct (incorrect addresses can delay card delivery).
Check the Card Status box: you should see ACTIVE when everything is good.