What to Expect From a Medical Marijuana Certification Call (In Any State)

Most medical marijuana certifications are simpler than people think. If you’ve never done one before, here’s exactly what happens — and how to make it go smoothly.

Why the call is usually quick

In most states, the doctor’s job is to confirm that:

  • you meet your state’s requirements for a qualifying condition, and

  • your basic information is correct so the certification can be issued properly.

It’s not a long appointment because it’s not a full medical workup — it’s a state program step.

What you should have ready

Before the call, have:

  • your legal name and date of birth

  • your phone (charged) and a quiet place to answer

  • your state portal login info if you have it (not always required, but helpful)

  • any quick notes about your condition (symptoms, history, what you’ve tried)

What the doctor will typically ask

Expect questions like:

  • What condition are you applying/renewing for?

  • Have you used medical cannabis before?

  • Any side effects or concerns?

  • Have you confirmed your information is correct in the state system?

The #1 thing that causes delays

Missed calls or mismatched information (name/DOB/email) are the biggest reasons certifications stall.

FAQ

Do I need medical records?
Sometimes, depending on your state and situation. Many patients don’t need to upload anything beyond basic intake details.

Is this the same as getting a prescription?
No — it’s a state certification/recommendation process, not a prescription.

Will I get product instructions from the doctor?
Most certification visits focus on the state requirement. Product selection and regimen guidance is often handled at the dispensary (and some clinics offer separate pharmacist consults).

Ready to start? Visit: www.greenbridgesociety.com/states
Need help with the portal or steps after the call? www.greenbridgesociety.com/help

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West Virginia Medical Marijuana Portal Help