💳 Card Issues
Lost or Didn’t Receive Your Card
Don’t panic — this happens all the time. A few quick checks in your state portal usually solve it.
📬Check your mailing address
Log in to your state portal and make sure your mailing address is correct. If there’s an error, update it and follow the portal instructions to have a new card sent.
⏳Allow for mailing delays
Cards can take about 7–14 business days to arrive. If it’s been longer, check your portal to confirm your status is marked Active and that payment (if required) has gone through.
🆕Request a replacement card
Most states let you request a replacement card directly in the portal. If you’re not sure where to click or what to choose, reach out to us and we’ll walk you through it.
Still need help? Reach out to our team — we’re happy to assist.