Click on “Where’s My Card” to learn how to read that information in your account with the state.

💳 Lost or Didn’t Receive Your Card

Don’t panic — we’ll help you figure out what happened and get it sorted fast.

Check Your Mailing Address

Log in to your state portal and verify that your mailing address is correct. If there’s an error, you’ll need to update it and request a new card.

Look for Delays

Cards can take 7–14 business days to arrive. If it’s been longer, check your portal status to make sure your status is marked as “Active.”

Need a Replacement?

Most state portals have a way to request a replacement card online. If you're not sure how, just contact us and we’ll walk you through it.

Still need help? Reach out to our team — we’re happy to assist.

📝 How to Replace Your Lost/stolen/not received MMJ Card in Pennsylvania

  1. Log into the Patient Portal:
    Visit the PA Medical Marijuana Program Registry and sign in with your existing credentials.

  2. Navigate to Profile Settings:
    Once logged in, go to the “Profile Settings” section.

  3. Request a Replacement Card:
    Scroll down and click the “Request to replace a card” button. Follow the on-screen prompts to complete your request. Please make sure your mailing address is correct first!

  4. Pay the Replacement Fee:
    The fee is $25 for your first replacement and $50 for each additional one. Payment is made directly through the portal. It may take up to 24 hours for that to populate. This fee is waived if your card was not delivered and you did not change your mailing address.

  5. Wait for Delivery:
    Your new card will be printed within 7 to 10 days.