Lost Your Medical Marijuana Card or Didn't Receive It?
Don't panic — this happens all the time. Cards are handled entirely by the state, and a few quick checks in your patient account usually solve it. Pick your state below.
Pennsylvania
Pennsylvania is the only state we serve that still mails a physical plastic card from the Department of Health. Cards are printed and mailed only after your $50 state fee has been paid and your application is approved.
Allow 7–14 business days from the issued date for delivery.
📬Check your mailing address
Log in to your PA patient portal and verify your mailing address is correct. If there's an error, update it and follow the state's instructions to have a new card sent.
⏳Allow for mailing delays
Cards can take about 7–14 business days to arrive. If it's been longer, confirm your status is Active and the $50 fee was paid.
🆕Request a replacement
If your card was lost or stolen, the PA portal has a link directly in your patient account to request a replacement. We can walk you through it if you can't find it.
West Virginia
West Virginia does not mail physical cards. Once your application is approved, your card is available as a digital download in your MyComplia portal account.
- Log in to MyComplia
- Go to your dashboard
- Click your approved card to download it
- Save the PDF to your phone or print a copy
If your card isn't downloadable yet, your application may still be processing — WV reviews can take 30–60 days. Check the application status in your dashboard.
Ohio
Ohio issues digital cards through the Ohio Medical Marijuana Registry. There is no physical card mailed to you.
- Log in to the Ohio Medical Marijuana Registry
- Navigate to Registry Details
- Click the Card tab
- Click Download to save your card
If you've never activated your card before, look for the Activate Card button first. Cards stay in your account permanently — you can re-download anytime.
Michigan
Michigan provides a digital card immediately upon approval through the CRA online portal. A physical card is also mailed within 7–10 days of approval.
- Log in to michigan.gov/CRAonline
- Find your approved registration
- Download the temporary digital card — it's valid immediately at dispensaries
If your physical card hasn't arrived after 14 days, contact the MMMP at 517-284-8599. The digital card works in the meantime.
Maryland
Maryland's digital card is free and available immediately after approval through the Maryland OneStop portal. A physical card is optional and costs $25.
- Log in to Maryland OneStop
- Open your dashboard and find your approved registration
- Print the digital card or save it to your phone
Most patients use the digital card and skip the physical one. If you ordered a physical card and it didn't arrive, contact the MCA at 410-487-8100.
Oklahoma
Oklahoma mails a physical card after approval, but you can also access a digital version through the OMMA MedPortal in case yours is lost or hasn't arrived.
- Log in to the OMMA MedPortal
- Find your patient license
- Download the digital version of your card
If your physical card was lost or never arrived after 30 days, log in to the portal and complete a replacement card request. Per OMMA guidance, you may also use your official OMMA approval email or your approval shown in the MedPortal as valid patient ID at licensed dispensaries.
New York
New York stopped issuing plastic cards in March 2023. Your medical cannabis certification with its Registry ID number is your access document. Bring the certification (paper or on your phone) plus a government-issued photo ID to any licensed New York medical dispensary.
If you've lost the certification, contact your healthcare provider — they can re-issue it. Visit cannabis.ny.gov/patients for more info.
Virginia
Virginia doesn't require patient registration cards. Your written certification from your practitioner is what you bring to the dispensary, along with a government-issued photo ID. Patients who chose to register can also access a digital card from the CCA Portal.
If you've lost your written certification, contact your practitioner for a re-issue.
Louisiana
Louisiana's medical marijuana program does not issue cards at all. Your physician sends the recommendation directly to your chosen pharmacy when you're certified. You bring a government-issued photo ID to the pharmacy and they verify your record from the state's closed database.
If you can't get medicine, call your pharmacy first to confirm they received the recommendation. Most issues are resolved at the pharmacy level.
Maine
Maine issues optional registry ID cards, but most patients use the printed certification their provider gives them at the appointment. Both work at any Maine dispensary.
If you've lost both, contact your provider for a re-issue. Visit maine.gov/dafs/ocp/medical-use for the optional card application.
Card systems by state
Quick reference for the 10 states we serve:
- Physical card mailed: Pennsylvania, Oklahoma (Michigan also mails one alongside the digital)
- Digital card download only: West Virginia, Ohio, Maryland
- No card issued: New York, Virginia, Louisiana, Maine
Frequently asked questions
Why hasn't my Pennsylvania card arrived in the mail?
PA cards are printed and mailed by the Department of Health after your state fee is paid and your application is approved. Allow 7 to 14 business days from the issued date. Log into your PA patient portal and confirm your card status shows Active and that your mailing address is correct.
Where do I find my West Virginia medical marijuana card?
West Virginia issues digital cards, not physical cards. Once your application is approved, log in to your MyComplia portal and download your card from your dashboard. Nothing is mailed to you.
Does Ohio mail a physical medical marijuana card?
No. Ohio issues digital cards through the Ohio Medical Marijuana Registry. After approval, log in, navigate to the Card tab in Registry Details, and download your card. You can save it to your phone or print it.
How do I get my Maryland or Michigan card?
Maryland and Michigan both issue digital cards through their state portals. Log in to your account after approval and download the card. Maryland charges $25 if you want a physical card mailed, but the digital version is free.
Does New York or Virginia issue a medical marijuana card?
No. New York eliminated plastic cards in March 2023 — your written certification with a Registry ID is your access document. Virginia operates the same way: the written certification from your practitioner is what you bring to the dispensary.
What about Louisiana and Maine?
Louisiana doesn't issue cards. Your physician sends the recommendation directly to your chosen pharmacy. Maine only issues optional registry ID cards — most patients use the printed certification their provider gives them at the appointment.
How do I request a replacement card?
Most states with cards have a replacement request feature directly in the patient portal. In Pennsylvania, log in and look for the replacement card option. In states with digital cards, you can simply log back in and re-download anytime.
Can I shop at a dispensary while waiting for my card?
It depends on the state. In Michigan, your temporary digital card works immediately. In Oklahoma, your approval email or MedPortal approval can be used as patient ID. In Pennsylvania, you generally need the physical card. New York and Virginia don't require a card at all — just your certification.